Shipping policy

Delivery Areas

CALVERN delivers to addresses across the United Kingdom, including England, Scotland, Wales and Northern Ireland, and to the United States.

Certain remote locations may have limited delivery availability. The delivery option available for your address will be shown during checkout.

Processing Time

Orders are processed within 2–4 business days. Processing may include order confirmation, payment verification, quality control, preparation and packing.

Processing takes place on business days, excluding weekends and applicable public holidays. After dispatch, we send confirmation and tracking information where available.

Delivery Timeframes

Estimated delivery: 7–12 business days after processing.

Total estimated time from order placement to delivery is generally the processing time plus the delivery time. Business days do not include weekends or public holidays.

Shipping Costs

Free Shipping on all orders.

The shipping option shown at checkout is Standard Delivery and is provided free of charge. There is no minimum order value. Processing and delivery estimates are set out in this policy.

Customs, Duties and Taxes

We do not add import duties or taxes at checkout.

Customs procedures may affect delivery times. Any assessment made by a customs or tax authority depends on the applicable rules; the absence of a checkout charge does not guarantee that no assessment can arise. Contact us if you receive a notice relating to your parcel.

Order Tracking

Tracking details are provided after dispatch where supported by the delivery service. Updates depend on the carrier, destination, stage of transit and processing of tracking information. A gap between scans does not necessarily mean the parcel has stopped moving.

Address Information

Check your delivery address before placing the order. If you notice an error, contact us promptly. We will try to assist, but changes may not be possible after dispatch. We will discuss any available solution without limiting your statutory rights.

Delays, Lost or Damaged Parcels

High-demand periods, public holidays, severe weather, customs processing and carrier or transport disruptions may affect estimates. We will assist with delivery issues.

If your order has not arrived within 7 business days after the end of the estimated delivery period, email us so we can investigate. You may contact us earlier; this investigation guideline does not postpone any legal right or remedy.

If your order is lost or arrives damaged, contact us and we will send a replacement or issue a refund.

We remain responsible for the goods until delivery to you or your nominated recipient, subject to applicable law. Nothing in this policy limits mandatory rights relating to late delivery, non-delivery or damaged goods.